Our Returns Policy

if you are not happy with your purchase you can return it to us. We have kept it simple here’s how it works;

You may exchange most unused and unopened products within 14 days after receipt of goods  for alternative items or a full refund  Refunds will not be given after 14 days unless faulty.  All items are returned at the customer’s expense unless faulty.

All items must be returned to us in original packaging, unworn or unused. All original labels and tags must be intact and as you received them.

Due to our strict health and hygiene regulations Santonesse will not accept returns of any of our intimate products  these include  pants, thongs, shorts, all hosiery items,  bodystockings , suspender dresses and intimate teddies unless faulty for hygiene reasons.

Goods are returned at customer’s own expense (unless faulty) and are the responsibility of the customer until they have been accepted back at our offices. We strongly recommend a recorded or courier delivery service for this purpose for your own protection. Carriage will be charged on exchanged goods and also rejected returns that are returned to the customer.

All goods are checked by our staff before posting.

Santonesse adhere to The Consumer Contracts Regulations (June 2014).

Faulty Goods

  • If your item is faulty we will issue a full refund within 7 days of receiving the returned item.
  • Santonesse will guarantee your item for six months after purchase.
  • You can also use your manufacturers guarantee or warranty if your product develops a fault.

All items must be returned using our returns form available by email from madame@santonesse.com or the box on our contact page.